Clients Charter
Darebin Community Health protects the privacy and confidentiality of all clients and complies with privacy legislation. Further information is available in our “What Happens to Information About Me” brochure.
For further information about privacy and how to access your information, you can ask your service provider or reception for information on:
• Access to client information form
• Client Information Management Policy
• Opportunity for Improvement form
Our Client Access Manager can also provide you additional information. Contact the East Reservoir site on 8470 1111
Rights and Responsibilities
Darebin Community Health supports the recognition of person worth and individuality and assists consumers to exercise their rights and responsibilities. We are committed to ensuring all people who use our services have adequate information about their rights and responsibilities.
DCH adheres to a charter of consumer rights and responsibilities and encourages consumers to take responsibility for their health care needs by exercising the rights and responsibilities outlined in the charter. Staff are encouraged to actively inform clients of their rights and responsibilities and assist clients to exercise these rights. These are outlined in the policy and procedures manual. Staff comply with international covenants, legislation and regulations in all contact with clients.
Further information is available in our “Clients’ Rights and Responsibilities” Brochure.
How to Make a Complaint
You can make a complaint on any aspect of the services and have that complaint fully investigated by the Chief Executive Officer and reviewed by the Board of Governance. If you are not satisfied with action taken by the Service on your complaint, you can refer the matter to the Health Services Commissioner (free call) 1800 136 066 or 8601 5200 and/or to the Ombudsman.
You can complete our “Opportunity for Improvement” form and forward to any of our sites.
We Welcome Your Feedback
Darebin Community Health is committed to ensuring that our services and programs remain relevant in addressing the health and well being needs of the Darebin community. We are interested in exploring new systems of involving the community in our activities and we continuously look at ways in which methods of consumer and community feedback are incorporated into our planning and the services we provide.
To help us evaluate our performance and assess whether we have met your expectations, we ask that you complete the Client Satisfaction Survey form at the completion of your course of care.
For further information about privacy and how to access your information, you can ask your service provider or reception for information on:
• Access to client information form
• Client Information Management Policy
• Opportunity for Improvement form
Our Client Access Manager can also provide you additional information. Contact the East Reservoir site on 8470 1111
Rights and Responsibilities
Darebin Community Health supports the recognition of person worth and individuality and assists consumers to exercise their rights and responsibilities. We are committed to ensuring all people who use our services have adequate information about their rights and responsibilities.
DCH adheres to a charter of consumer rights and responsibilities and encourages consumers to take responsibility for their health care needs by exercising the rights and responsibilities outlined in the charter. Staff are encouraged to actively inform clients of their rights and responsibilities and assist clients to exercise these rights. These are outlined in the policy and procedures manual. Staff comply with international covenants, legislation and regulations in all contact with clients.
Further information is available in our “Clients’ Rights and Responsibilities” Brochure.
How to Make a Complaint
You can make a complaint on any aspect of the services and have that complaint fully investigated by the Chief Executive Officer and reviewed by the Board of Governance. If you are not satisfied with action taken by the Service on your complaint, you can refer the matter to the Health Services Commissioner (free call) 1800 136 066 or 8601 5200 and/or to the Ombudsman.
You can complete our “Opportunity for Improvement” form and forward to any of our sites.
We Welcome Your Feedback
Darebin Community Health is committed to ensuring that our services and programs remain relevant in addressing the health and well being needs of the Darebin community. We are interested in exploring new systems of involving the community in our activities and we continuously look at ways in which methods of consumer and community feedback are incorporated into our planning and the services we provide.
To help us evaluate our performance and assess whether we have met your expectations, we ask that you complete the Client Satisfaction Survey form at the completion of your course of care.
Our Offices
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